Shipping policy

Shipping & Returns Policy

Worldwide Shipping

SOMVIA proudly ships to customers worldwide.

Shipping Rates

  • Standard Home Delivery: USD $5.99

  • Pickup Point Delivery (where available): Free

  • Free Standard Shipping on all orders over USD $80

Order Processing & Delivery Times

Orders are typically processed within 24 hours after payment has been successfully confirmed.

Estimated delivery time is 7–15 business days, with most orders arriving within approximately 10 business days.

Please note that delivery estimates are provided for convenience only and are not guaranteed. Delivery times may vary depending on logistics, customs processing, carrier capacity, weather conditions, or other circumstances beyond our reasonable control.

Shipping Delays

SOMVIA is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

  • Customs inspections or delays

  • Carrier disruptions

  • Labor strikes

  • War or armed conflict

  • National emergencies

  • Severe weather conditions

  • Transportation disruptions

  • Government restrictions

  • Force majeure events

  • Any other unforeseen logistical circumstances

Such delays shall not constitute a breach of our obligations.

Proof of Delivery

Delivery confirmation provided by the shipping carrier shall constitute sufficient proof that the order was successfully delivered to the shipping address provided by the customer during checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

SOMVIA is not responsible for delays, failed deliveries, or additional costs resulting from:

  • Incorrect shipping addresses

  • Incorrect phone numbers

  • Incomplete customer information

  • Customer unavailability at the time of delivery

Unclaimed Packages

If a package is not collected from the designated pickup location and is returned to SOMVIA, the customer will be responsible for any additional shipping charges required to resend the order.

Order Cancellations

Orders may be canceled before they have been shipped.

Once an order has been processed and dispatched, cancellation or modification may no longer be possible.

If you need to cancel your order, please contact our Customer Support team as soon as possible.

Returns & Refunds

Returns and refunds are subject to our Returns & Refund Policy and any mandatory consumer protection laws applicable in your country of residence.

You may request a return within 14 days of receiving your order, unless a longer period is required by applicable law.

To qualify for a return:

  • The product must be unused.

  • The product must be in its original packaging.

  • Proof of purchase must be provided.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly supplied by SOMVIA.

Once the returned product has been received and inspected, an approved refund will be issued to the original payment method.

Where permitted by applicable law, any cancellation or restocking fee will not exceed the maximum amount allowed by law.

For complete details, please refer to our full Returns & Refund Policy.

Contact Us

For cancellations, returns, refunds, or any shipping-related questions, please contact us:

Email: somvia.agency@gmail.com

WhatsApp: +972 55-956-4677