Privacy policy

Privacy Policy

Effective Date: July 2026

Welcome to the Privacy Policy of SOMVIA ("SOMVIA," "we," "our," or "us"). This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you visit our website, purchase our products, or interact with our digital services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

This website is owned and operated by SOMVIA.

For any privacy-related questions, please contact us at:

Email: somvia.agency@gmail.com

2. Acceptance of This Privacy Policy

Your use of this website, including browsing, creating an account, subscribing to our newsletter, or placing an order, constitutes your acceptance of this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue using our website.

We reserve the right to update this Privacy Policy from time to time. Any material changes will be published on this page together with the updated effective date.

3. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

A. Information You Provide

When placing an order, contacting us, subscribing to our newsletter, or communicating with our support team, you may provide information including:

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Customer support communications

B. Payment Information

Payments are processed securely through trusted third-party payment providers.

SOMVIA does not store your full credit card or payment information.

Payment providers process your payment information in accordance with their own privacy policies and security standards.

C. Automatically Collected Information

When visiting our website, we may automatically collect technical information including:

IP address
Browser type
Operating system
Device information
Language preferences
Geographic location (where permitted)
Referral source
Pages viewed
Time spent on pages
Purchase activity
Shopping cart activity
Website interaction

This information helps us improve our website, detect fraud, optimize performance, and personalize your experience.

D. Cookies and Tracking Technologies

We use cookies and similar technologies including:

Cookies
Pixels
Analytics tools
Advertising technologies

These technologies may be provided by third parties including:

Google
Meta (Facebook & Instagram)
Shopify
Other advertising and analytics providers

They help us:

Remember your preferences
Analyze website traffic
Improve website functionality
Measure advertising performance
Provide personalized advertisements

Where required by applicable law, you will be asked for consent before non-essential cookies are used.

For additional information, please review our Cookie Policy.

4. How We Use Your Information

We may use your information to:

Process and fulfill orders
Deliver products
Process payments
Provide customer support
Send order confirmations and shipping updates
Prevent fraud and unauthorized transactions
Improve our products and services
Personalize your shopping experience
Respond to inquiries
Comply with legal obligations
Conduct analytics and business reporting
Send marketing communications where permitted or where you have given consent

5. Marketing Communications

If you subscribe to our newsletter or otherwise consent, we may send promotional emails regarding:

New products
Discounts
Special offers
Product recommendations
Company news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

6. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties when necessary, including:

Payment processors
Shipping and logistics providers
Customer support providers
Marketing and advertising partners
Website hosting providers
Analytics providers
Legal or governmental authorities where required by law

All service providers are expected to protect your information appropriately and use it only for the services they provide to SOMVIA.

7. International Data Transfers

Your information may be processed or stored in countries other than your country of residence.

These countries may have different data protection laws.

Where required, we implement appropriate safeguards to protect your personal information during international transfers.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer service
Meet legal obligations
Resolve disputes
Enforce agreements
Prevent fraud

When personal information is no longer required, it is securely deleted or anonymized.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your personal information
Restrict processing
Object to certain processing activities
Withdraw consent at any time
Request a copy of your personal information
Request data portability where applicable

To exercise your rights, contact us at:

somvia.agency@gmail.com

We will respond within the timeframe required by applicable law.

For security purposes, we may request verification of your identity before processing your request.

10. Data Security

We implement commercially reasonable administrative, technical, and organizational security measures to protect your information.

These measures include, where appropriate:

SSL encryption
Secure Shopify infrastructure
Firewalls
Access controls
Password protection
Regular system monitoring
Secure payment processing
Routine backups
Internal security procedures

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

11. Third-Party Services

Our website may integrate or link to third-party services including payment providers, shipping companies, social media platforms, analytics providers, and advertising networks.

These third parties operate under their own privacy policies.

SOMVIA is not responsible for the privacy practices of external websites or services.

12. Fraud Prevention

We may use personal information to detect, investigate, prevent, or respond to:

Fraud
Unauthorized transactions
Abuse of our services
Security incidents
Technical issues
Violations of our Terms of Service

13. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide valid consent.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will delete it promptly.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any updates will be published on this page together with the revised effective date.

Your continued use of the website following any changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

SOMVIA