Returns & Refund Policy

At SOMVIA, returns, exchanges, and order cancellations are subject to applicable consumer protection laws and regulations in the customer's country of residence. Where required by law, customers are entitled to the rights provided under the relevant consumer protection legislation.

Changed Your Mind?

Need to cancel or modify your order? Contact us as soon as possible.

Please note that once your order has been processed or shipped, we may no longer be able to cancel or modify it before delivery. We encourage you to contact our Customer Support team immediately so we can do our best to assist you.

Returning a Product

If you wish to return a product, the following conditions apply:

• The product must be returned in its original packaging.

• Proof of purchase (order confirmation or invoice) must be included.

• The return request must be submitted within 14 days of receiving your order, unless a longer return period is required by the applicable laws in your country.

• The return shipping address will be provided after your return request has been reviewed and approved by our Customer Support team.

• Products must be returned unused, undamaged, and in their original condition.

• Returns must be coordinated with our Customer Support team before shipment.

If your return request is approved, the customer is responsible for all return shipping costs unless otherwise required by applicable law or if the product arrived defective or incorrect.

Refunds for Returned Orders

If a return is approved, SOMVIA will issue a refund for the purchase price of the returned product.

Original shipping charges are non-refundable unless:

• the product arrived damaged or defective;

• the wrong item was delivered; or

• reimbursement is required under applicable consumer protection laws.

Where applicable local law permits a restocking or cancellation fee, such fees will not exceed the maximum amount allowed by law.

Customers Entitled to Extended Cancellation Rights

If applicable consumer protection laws in your country grant extended cancellation rights to certain customer groups (such as individuals with disabilities, senior citizens, or new immigrants), those rights will be honored in accordance with the applicable legislation upon presentation of any required documentation.

Shipping Times

Estimated delivery time is 7–15 business days, and most orders are delivered within approximately 10 business days.

For complete shipping information, please refer to our Shipping Policy.

Please note that delivery times are estimates only and may be extended due to circumstances beyond our reasonable control, including but not limited to:

• High shipping volumes

• Incorrect or incomplete shipping information provided by the customer

• Customs processing

• Carrier delays

• Weather conditions

• Public holidays

• Other unforeseen logistical circumstances

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact our Customer Support team within 5 days of delivery.

To help us resolve the issue quickly, please include:

• Clear photos of the product and packaging; or

• A short video clearly showing the defect.

After reviewing your request, SOMVIA may, at its sole discretion:

• Send a replacement product at no additional cost; or

• Issue a full refund in accordance with this Returns & Refund Policy.

All products undergo quality inspection before shipment. However, in rare cases, damage may occur during transit. If this happens, please contact us and we will gladly assist you.

How Refunds Are Issued

Approved refunds will be processed using the original payment method used for the purchase whenever possible.

Refunds are typically processed within 10 business days after approval.

Depending on your bank, credit card provider, or payment service, additional processing time may be required before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us.

Additional Terms

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

SOMVIA is not responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect addresses, inaccurate phone numbers, or the customer's unavailability to receive the shipment.

Unclaimed Packages

If a package is not collected from the designated pickup location and is returned to us, the customer will be responsible for any applicable reshipping fees.

Delays Beyond Our Control

Delivery estimates provided on our website are not guaranteed.

SOMVIA shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to:

• War or armed conflict

• National emergencies

• Military mobilization

• Airport or transportation disruptions

• Customs inspections

• Carrier delays

• Labor strikes

• Extreme weather

• Natural disasters

• Government actions

• Any other force majeure event

Such delays shall not constitute a breach of our obligations.

Refusal to Accept Delivery

Customers who refuse delivery without prior authorization from our Customer Support team may be responsible for return shipping charges and handling fees.

Improper Use

Our warranty does not cover damage resulting from:

• Improper or unauthorized use

• Normal wear and tear

• Accidental drops or impacts

• Water damage contrary to product instructions

• Failure to follow the product's care or usage guidelines

Proof of Delivery

SOMVIA retains shipping and delivery confirmation for every order.

Delivery confirmation provided by the shipping carrier shall constitute sufficient proof that the shipment was successfully delivered to the address provided by the customer.

Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact us:

Email: somvia.agency@gmail.com

WhatsApp / Phone: +972 55-956-4677